AT THE ELGIN HOTEL, WE AIM TO OFFER HIGH LEVELS OF HOSPITALITY TO ALL OUR GUESTS, REGARDLESS OF ANY PERMANENT OR TEMPORARY DISABILITY, MEDICAL CONDITION, OR OTHER SPECIFIC REQUIREMENTS.
THIS ACCESS STATEMENT IS DESIGNED TO GIVE YOU THE INFORMATION YOU NEED TO ASSESS HOW EFFECTIVELY WE CAN MEET YOUR NEEDS.
PRIOR TO ARRIVAL
The hotel is located approximately 1.5 miles from Blackpool North railway station. The walk is level from the railway station is level and steady down the promenade and would take around 20-25 minutes. Directions to the hotel can be found on the website or your reservation confirmation. If you require a taxi there is a taxi rank at the entrance to the railway station, otherwise we would recommend BlackTax, which can be pre booked on 01253 596596.
The car parks are located at the front and right-hand side of the hotel. Access to the main entrance of the hotel is via ramp with handrails on the left-hand side of the hotel entrance or by four steps with a handrail. Assistance with luggage is available, and this can be collected from/delivered to your car if required. The reception floor is carpeted and on one level. If you require help in an emergency situation, a PEEP (Personal Emergency Evacuation Plan) will be completed with you on Check-In.
The lounges and restaurant are on one level. The main corridors are well-lit and carpeted. Jimmy’s & Stan’s bar are both level and carpeted with a small wooden dancefloor in each. Doorways are wheelchair accessible and seating arrangements can be altered to suit requirements. Ladies’ and Gentlemen’s toilets are both located on the ground floor either straight ahead of you when entering Stan’s bar or to the rear of the restaurant. There is also a fully accessible toilet on the ground floor with widened doorway. The hotel does not have a hearing loop installed.
A patio seating area is at the front of the hotel and can be accessed via the ramp or 4 steps at the front of the hotel.
Bedrooms are over three floors accessed by two accessible lifts as well as two staircases. The hotel has 5 specifically designed accessible bedrooms, with walk-in wet rooms and widened doorways. All bedrooms vary in terms of shape and size and differ in terms of shower/ bath configurations. Please call us if you have requirements about access to rooms. Bedrooms are carpeted and bathrooms are tiled. Nonslip bathmats are provided in each bedroom, suitable aids for easier use of the bathroom, including toilet seat raisers and frames can also be requested. Rooms do not have fridges, but we are able to store medication needing refrigeration via the Reception Desk.
All information such as menus, bedroom information, and tariffs can be printed in larger fonts on request. Service dogs are accepted at the hotel by prior arrangement. We have recommended mobility scooter provider, where it is possible to hire a range of specialist equipment which can be collected or delivered directly to the hotel. We can provide details on request.
We have tried to be accurate and comprehensive in the preparation of this Access Statement and would welcome your feedback in order to maintain the quality and accuracy of the information we provide. Should you have any further questions or need more information about our provision, please call us, prior to booking, on 01253 353535 or contact us by email at email@example.com. Staff will be pleased to assist, in any way possible, to ensure that you have a suitable room and a personalised and comfortable stay at The Elgin Hotel and we look forward to welcoming you.