Elgin Hotel - Tours and Events

T E R M S A N D C O N D I T I O N S Booking with Confidence Elgin Hotel Limited, trading as Elgin Tours and Events, is a fully bonded member of the Association of British Travel Agents (ABTA V8213). Our registered office is at Elgin Hotel, 36-42 Queens Promenade, Blackpool, FY2 9RW and our booking with you is fully protected by our ABTA registered bond. Your Contract and complaints By placing a booking, you agree to our Terms and Conditions. Whether you book alone or as part of a group, we will only deal with the lead booking name in all subsequent correspondence including changes, amendments and cancellation. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with us. You are responsible for ensuring the accuracy of the personal details or other information supplied in respect of yourself and any other person travelling on the booking, and for passing on any information regarding the booking or any changes made. If you experience a problem during your holiday, please inform the relevant supplier (i.e. the hotel or coach transport) and our representative immediately, who will endeavour to rectify the situation promptly. If the problem is not resolved at the time, please follow up your complaint in writing (within 28 days of returning home) to our customer services department at; Elgin Tours & Events, 36-42 Queens Promenade, Blackpool, FY2 9RW. (Full details of our complaints procedure and arbitration can be obtained from www.abta.com). Payment of deposit & price of booking Your booking is not confirmed until a deposit payment of £60 per person has been received and processed. Confirmation invoices will be forwarded to you within 14 days of receipt of deposit. Bookings are not confirmed until the date shown on your confirmation invoice. If for any reason we are unable to confirm your booking, the deposit will be refunded immediately. The balance of your booking must be paid at least 56 days (8 weeks) before departure. If your deposit and/or balance is not paid in time, we reserve the right to cancel your booking and retain your deposit where paid. The price of your booking is subject to surcharges for Government action, fuel and currency. In the event of any change, Elgin Tours and Events would absorb an amount equivalent to 2% of the holiday price (excluding amendment charges). Excesses of 2% will be added to the cost of the booking plus a £1 administration fee. If this results in an increase of 10% or more of the booking cost, you have the right to cancel the booking with a full refund (excluding amendment charges). You must cancel in writing, within 14 days of being notified of this increase on the re-issued invoice. If you cancel your holiday If you wish to cancel your booking, we must receive notification in writing from the lead person named on the booking form. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your booking, we’ll make a cancellation charge on the scale shown below. N.B. if your cancellation is covered under the terms of a held insurance policy, you may be able to reclaim these charges Time period before departure date % of Booking Cost when cancellation received (excluding insurance paid) More than 56 days Deposit only 55 to 28 days 35% 27 to 14 days 65% 13 to 7 days 75% 6 days or less to departure 100% Amendment Charges Amendments can be made to your booking but we do however reserve the right to make an amendment charge of £20 per person. If however you change your booking (within 56 days of departure) to a later date we reserve the right to implement cancellation charges as detailed above. Cancellation or alteration of your booking by Elgin Tours and Events In the unlikely event of Elgin Tours and Events altering or cancelling your booking, we undertake to advise you as soon as possible. Occasionally it is necessary to make changes to itinerary or travel times and every endeavour would be made to offer alternative arrangements before a full and prompt refund of monies paid. If cancellation of the entire booking date you are travelling on becomes necessary, you would be offered compensation or a credit towards another Elgin Tour and Event on the following scale. (This applies for bookings over the value of £100 per person). Time period before Departure Compensation More than 28 days Nil 28 to 7 days £5 per person 7 days or less £10 per person TOURS & EVENTS