Elgin Hotel - Tours and Events

T E R M S A N D C O N D I T I O N S Booking with Confidence Elgin Hotel Limited, trading as Elgin Tours and Events, is a fully bonded member of the Association of British Travel Agents (ABTA V8213). Our registered office is at Elgin Hotel, 36-42 Queens Promenade, Blackpool, FY2 9RW and our booking with you is fully protected by our ABTA registered bond. Your Contract and complaints By placing a booking, you agree to our Terms and Conditions. Whether you book alone or as part of a group, we will only deal with the lead booking name in all subsequent correspondence including changes, amendments and cancellation. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with us. You are responsible for ensuring the accuracy of the personal details or other information supplied in respect of yourself and any other person travelling on the booking, and for passing on any information regarding the booking or any changes made. If you experience a problem during your holiday, please inform the relevant supplier (i.e. the hotel or coach transport) and our representative immediately, who will endeavour to rectify the situation promptly. If the problem is not resolved at the time, please follow up your complaint in writing (within 28 days of returning home) to our customer services department at; Elgin Tours & Events, 36-42 Queens Promenade, Blackpool, FY2 9RW. (Full details of our complaints procedure and arbitration can be obtained from www.abta.com). Payment of deposit & price of booking Your booking is not confirmed until a deposit payment of £60 per person has been received and processed. Confirmation invoices will be forwarded to you within 14 days of receipt of deposit. Bookings are not confirmed until the date shown on your confirmation invoice. If for any reason we are unable to confirm your booking, the deposit will be refunded immediately. The balance of your booking must be paid at least 56 days (8 weeks) before departure. If your deposit and/or balance is not paid in time, we reserve the right to cancel your booking and retain your deposit where paid. The price of your booking is subject to surcharges for Government action, fuel and currency. In the event of any change, Elgin Tours and Events would absorb an amount equivalent to 2% of the holiday price (excluding amendment charges). Excesses of 2% will be added to the cost of the booking plus a £1 administration fee. If this results in an increase of 10% or more of the booking cost, you have the right to cancel the booking with a full refund (excluding amendment charges). You must cancel in writing, within 14 days of being notified of this increase on the re-issued invoice. If you cancel your holiday If you wish to cancel your booking, we must receive notification in writing from the lead person named on the booking form. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your booking, we’ll make a cancellation charge on the scale shown below. N.B. if your cancellation is covered under the terms of a held insurance policy, you may be able to reclaim these charges Time period before departure date % of Booking Cost when cancellation received (excluding insurance paid) More than 56 days Deposit only 55 to 28 days 35% 27 to 14 days 65% 13 to 7 days 75% 6 days or less to departure 100% Amendment Charges Amendments can be made to your booking but we do however reserve the right to make an amendment charge of £20 per person. If however you change your booking (within 56 days of departure) to a later date we reserve the right to implement cancellation charges as detailed above. Cancellation or alteration of your booking by Elgin Tours and Events In the unlikely event of Elgin Tours and Events altering or cancelling your booking, we undertake to advise you as soon as possible. Occasionally it is necessary to make changes to itinerary or travel times and every endeavour would be made to offer alternative arrangements before a full and prompt refund of monies paid. If cancellation of the entire booking date you are travelling on becomes necessary, you would be offered compensation or a credit towards another Elgin Tour and Event on the following scale. (This applies for bookings over the value of £100 per person). Time period before Departure Compensation More than 28 days Nil 28 to 7 days £5 per person 7 days or less £10 per person Events Beyond Our Control Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. We reserve the right to make alterations to our advertised itineraries because of any of the above events. Insurance Although this is optional on UK bookings, we strongly recommend that you take out some form of holiday insurance. Health Matters Please inform Elgin Tours and Events in advance if you have any specific needs. If you require special diet, please indicate this on the booking form in special requests for the relevant passenger. Please also advise if there is a passenger travelling with medical equipment or wheelchair. Our responsibility for your booking We will arrange for you to receive the services that make up the booking that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of your booking with us is provided to the standard that was advertised by us (or as changed and accepted by you). We have taken all reasonable care to make sure that all the services which make up your booking are provided by efficient and reputable businesses. These businesses are required to follow standards and are enforced for health and safety and fire regulations. Brochure information/Timings/Coaches All information of bookings is correct at the time of going to print. Very occasionally, artists, resorts or other facilities may be changed for reasons beyond our control. Any photographs or illustrations contained in the brochures are representational and are not necessarily of the exact destination or location. All timings in the brochures are approximate and precise/confirmed timings, pick up points, order of excursions and joining instructions will be sent with your tickets approximately 10 days before departure. The duration or number days of your booking shown in the brochures includes the departure day and return. All coaches used by Elgin Tours and Events are modern, comfortable and driven by an experienced courier. You will be allocated a seat number on most bookings, but ask if you have any specific requests to highlight these on the booking form. All Coaches are Non Smoking. General Passport and Visa Information You do NOT require a passport for holidays within the UK unless flying by aircraft. A full 10 year British Passport is essential to travel to all other worldwide destinations. You should have at least 3 months left on your passport after the date of travel. Check with your GP for health requirements and Visa requirements will be confirmed at time of booking. Data Protection and The Law In compliance with the General Data Protection Regulations, Elgin Tours and Events have a strict data protection policy in place which protects the personal booking information held by us. In cases where personal information is held, we confirm that we only hold Name, Postal Address and in some cases Telephone Number and Email Address. Other sensitive information, such as payment details, are destroyed as soon as your booking is processed. Information may be passed to public authorities as required by law. Information passed to persons responsible for travel arrangements may include sensitive information such as details of disabilities, dietary or religious requirements. (If you do not consent to us passing on this information, we are unable to fulfil your booking. By making a booking and paying a deposit, you consent to this information being passed on to the relevant person.) Any claim under these Terms and Conditions (TheAgreement) shall be subject to English Law and all proceedings shall be within the exclusive jurisdiction of the English Courts. Book with Confidence Our ‘Covid 19’ Guarantee In these uncertain times, we understand the importance of having something to look forward to, but we also know that you need to be confident that your plans are protected. We hope that the flexibility and assurance below gives you the confidence to start counting down to a break with us! ● No quibble date moves, for all arrivals up to and including 30th November 2022 – We’re pleased to offer the option of either moving your break to a date in the future or if unsure on a new date then a credit note to the full value paid valid for 18 months. These options will be available in the instances detailed below: ● If we cancel your break or you are personally impacted by COVID-19 or by related Government restrictions. ● If you’re unwell with COVID-19 symptoms and/or have a confirmed case or if you’re required to isolate (Proof of positive lateral flow test must be provided). COVID rules may change but we will always endeavour to follow government guidelines. TOURS & EVENTS