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TripAdvisor Hall of Fame Status!

TripAdvisor is predominantly a travel and restaurant website that displays hotel and restaurant information, accommodation bookings and other travel-related content. Arguably, the best feature of the website is the input from the public, sharing their experiences with each individual establishment, whether it be negative or positive. Checking TripAdvisor before booking a holiday or even just before making dinner reservations is considered mandatory when trying somewhere new!

With that being said, we’re extremely proud to announce that after being awarded a Certificate of Excellence from Trip Advisor in 2015, 2016, 2017, 2018 and now 2019 – we’ve now received a certificate congratulating our Hall of Fame status for 5 consecutive years of consistent high ratings!

We appreciate all of our feedback and each review is read and replied to personally by our Managing Director Nigel Seddon. It’s important for us as a business to listen to all of the feedback and address any issues that may arise. Better never stops!

Coronavirus Update – and your Holiday

Dear Guests

Firstly may I thank you for all the wonderful messages of support and well wishes that we have received over the past week – it has certainly helped keep our spirits up in these very difficult circumstances.

Since we decided to close the hotel last week our office staff have been working tirelessly to contact everyone who has a booking with us to offer them the opportunity to move their holiday to a future date or a credit for a holiday in 2021. This is obviously taking a lot of time and we are our working our way through bookings in date order. Please don’t ring us, we’ll ring you. As I write this message, by the end of this week, we believe that we will have contacted everyone who is booked in with us up to the end of April. We will write to all other customers with later bookings.

Please be kind tour staff – they are doing an amazing job and are not the ones that make the rules!

Refunds
Understandably, although the vast majority of guests are very supportive, a few guests are getting very annoyed and frustrated by the fact that we are not giving refunds. The reason for this is that we, and just about everyone else in the Tourism industry and government, consider this Corona pandemic to be a ‘Force Majeure’ - this as described by ABTA is “any event beyond our or a supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken”, and goes on “adding significant risks to human health such as the outbreak of serious disease”.

From a hotel point of view this means that the usual ‘business interruption’ insurance that we have does not cover us. The only way we can deliver the holiday that you booked and we offered in good faith, is to postpone it to another date. None of us could have predicted this devastating illness would bring the country, and indeed the world, to a standstill. This is an unprecedented time for all of us, and one that we have never faced before in society or in the travel industry.

We as a family have been at the Elgin for 51 years and have a good reputation of looking after our customers and staff. We're looking forward to welcoming you all back to the hotel, as soon as it is safe to do so.

Many thanks for your patience

With Warm Regards and Best Wishes

Nigel and Team Elgo