Testimonials

“Already I am thinking of coming to The Elgin again very soon”

Dear Sir/Madam,

I have just spent a mini-holiday at your hotel, may I congratulate you on everything you offer the guests, the hotel is very comfortable, food is fantastic, the cabaret nights are great, I attended the Sixties night and Andrew was very good and kept us all singing and dancing with his great selection of music. He also helped me find my hotel room just before he set up his equipment, I had got into the wrong lift (something to do with elderly brain power I think).

I booked originally for the ballroom dancing, I wanted to dance at The Tower and I got my wish, it was fantastic. I am trying to get my life on track after I lost my husband, he was also my best friend, we had been married for 52 very happy years. People were so very kind and they involved me as much as possible in different things.

Already I am thinking of coming to The Elgin again very soon, I enjoyed it so much.

All of your staff are a credit to you, right down to the cleaning staff, everyone always has a cheery greeting or smile, they were more like friends – GREAT!!!!

When I was telling people I was coming to The Elgin, the first thing they mentioned was the great food, they were so right, I’m a bit picky with food but I ate everything put before me.

CONGRATULATIONS CHEF, MANY TIMES OVER.

With my heartfelt thanks to everybody.

Yours sincerely,

Elsie May Sherlock

 

“A Home From Home”

Dear Nigel,

Thank you so much for making our holiday feel like ‘home from home’. Your efficiency, organizational qualities and people skills are exceptional.

Also many thanks to the ‘Elgo Team’:-

Catering – very pleasant, courteous and always smiling, you were all so quick with your service and nothing was too much trouble. Chef – meals wonderful. Cider and apple gravy to die for! One complaint – I thought my mother’s home made bread and butter pudding the best in the world. Unfortunately you have equaled hers – I don’t know how to tell her!!

Cleaning – we never saw you, but felt we knew you through your works. Our room was always immaculately cleaned every time we arrived back. You were like magical fairies.

Again, a huge thank you.

Mrs Fort, Mrs Mitchell.
Room 356

A place to go & rest a while,
A place to go & share a smile,
A place to go & get “spoilt-rotten”,
A place to go where you’re not forgotten.

Where’s that? you say, there’s no such place,
I’ve searched until, I’m blue in the face,
Your search for this need not begin,
‘Cos I’ve just stayed at 4*-Star ELGIN.

A place to go, I’ve rested a while,
A place to go, I’ve shared a smile,
A place to go, I’ve got “spoilt-rotten”,
A place to go, I’ve not been forgotten.

* Definitely should be 3, if not even a 4 BUT not a 2.

Coronavirus Update – and your Holiday

Dear Guests

Firstly may I thank you for all the wonderful messages of support and well wishes that we have received over the past weeks – it has certainly helped keep our spirits up in these very difficult circumstances.

Since we decided to close the hotel, on March 20th, our office staff have been working tirelessly to contact everyone who has a booking with us to offer them the opportunity to move their holiday to a future date or a credit for a holiday in 2021. This is obviously taking a lot of time and we are our working our way through bookings in date order. Please don’t ring us, we’ll ring you. As I write this message, we believe that we will have contacted everyone who is booked in with us up to the end of May. We will write to all other customers with later bookings.

Please be kind tour staff – they are doing an amazing job and are not the ones that make the rules!

Refunds
Understandably, although the vast majority of guests are very supportive, a few guests are getting very annoyed and frustrated by the fact that we are not giving refunds. The reason for this is that we, and just about everyone else in the Tourism industry and government, consider this Corona pandemic to be a ‘Force Majeure’ - this as described by ABTA is “any event beyond our or a supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken”, and goes on “adding significant risks to human health such as the outbreak of serious disease”.

From a hotel point of view this means that the usual ‘business interruption’ insurance that we have does not cover us. The only way we can deliver the holiday that you booked and we offered in good faith, is to postpone it to another date. None of us could have predicted this devastating illness would bring the country, and indeed the world, to a standstill. This is an unprecedented time for all of us, and one that we have never faced before in society or in the travel industry.

We as a family have been at the Elgin for 51 years and have a good reputation of looking after our customers and staff. We're looking forward to welcoming you all back to the hotel, as soon as it is safe to do so.

Many thanks for your patience

With Warm Regards and Best Wishes

Nigel and Team Elgo