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Lancashire Tourism Awards 2019

Lancashire Tourism Awards 2019

Last night, managerial representatives from each department of the Elgin hotel hit the red carpet to attend the Lancashire Tourism Awards 2019. After recently reaching 3-star status awarded by Visit Lancashire, we decided that we would enter into the Large Hotel of the Year category. Now in our 50th year, the Elgin has gone from strength to strength, and we believe that this would be the ideal opportunity to celebrate all we have achieved.

Unbeknown to Nigel himself, several members of ‘Team Elgo’ nominated our Managing Director, Nigel Seddon, for the Tourism Superstar category. The Seddon family have been involved with the tourism industry for over 50 years, and with great acclaim. From charity work to the contributions towards the world famous Blackpool Illuminations, the impact Nigel has had on the town of Blackpool can be felt throughout.

After many years of being shortlisted, we are thrilled to announce that the Elgin were awarded The Large Hotel of the Year 2019. Not only that, but Nigel also went on to win Tourism Superstar, which was the only public-voted award. Nigel, upon discovering his nomination, was very reluctant to accept the nomination. After a good talking to from the more senior members of Team Elgo, Nigel accepted – and it’s a good job he did!

The Elgin hotel would like to express our gratitude to the support shown throughout the years. We believe better never stops, and we are already planning on the next step up from this achievement. We are always striving to improve our offerings, year after year, to provide a truly exceptional Blackpool break. It means so much to us that this is recognised.

Coronavirus Update – and your Holiday

Dear Guests

Firstly may I thank you for all the wonderful messages of support and well wishes that we have received over the past week – it has certainly helped keep our spirits up in these very difficult circumstances.

Since we decided to close the hotel last week our office staff have been working tirelessly to contact everyone who has a booking with us to offer them the opportunity to move their holiday to a future date or a credit for a holiday in 2021. This is obviously taking a lot of time and we are our working our way through bookings in date order. Please don’t ring us, we’ll ring you. As I write this message, by the end of this week, we believe that we will have contacted everyone who is booked in with us up to the end of April. We will write to all other customers with later bookings.

Please be kind tour staff – they are doing an amazing job and are not the ones that make the rules!

Refunds
Understandably, although the vast majority of guests are very supportive, a few guests are getting very annoyed and frustrated by the fact that we are not giving refunds. The reason for this is that we, and just about everyone else in the Tourism industry and government, consider this Corona pandemic to be a ‘Force Majeure’ - this as described by ABTA is “any event beyond our or a supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken”, and goes on “adding significant risks to human health such as the outbreak of serious disease”.

From a hotel point of view this means that the usual ‘business interruption’ insurance that we have does not cover us. The only way we can deliver the holiday that you booked and we offered in good faith, is to postpone it to another date. None of us could have predicted this devastating illness would bring the country, and indeed the world, to a standstill. This is an unprecedented time for all of us, and one that we have never faced before in society or in the travel industry.

We as a family have been at the Elgin for 51 years and have a good reputation of looking after our customers and staff. We're looking forward to welcoming you all back to the hotel, as soon as it is safe to do so.

Many thanks for your patience

With Warm Regards and Best Wishes

Nigel and Team Elgo